"To Enhance and Promote the use of IT in the functioning of the Government in order to make the required information available to all Citizens and to provide all Services in an Efficient and hassle-free manner and identified services on an On-line basis".
“To empower the masses, both rural and urban, with improved Service Delivery through web presence, public Interaction and transaction thus catering to economic development and
resulting in perceivable transformation”.
The vision and mission statements clearly articulates the key themes of the government’s future e-Governance direction, which are:
Empowering the masses- The citizens should have ready access to the information on government processes and duties. This would make the government more accountable.
Better Service Delivery- The citizens should have easier access to services, flexibility in the choice of the channel, with similar level of quality and security.
Economic Development- The overall standard of the living of the citizens must improve and the state must become a favoured destination for the people and the businesses.
The e-Governance service transformation growth follows a four approach;
Web presence: The departments provide a website to deliver basic information to the public.
Interaction: The departments extend the capability of their website so people who used to visit a government office now have online access to critical information, can download forms, and can contact the agency by email.
Transaction: The departments add self-service applications to their websites so that people can complete entire transactions or processes online. The web begins to complement other service delivery channels, providing around the clock access independent of users' geographic location. Increasingly, agencies develop services that involve different agency business delivery systems that are seamlessly integrated.
Transformation: The delivery of government services and potentially the operation of government itself are redefined. Information, service delivery and government processes are integrated across traditional boundary lines.
The e-governance growth phase is not department specific but service specific. The various services offered by the department can be in any of the phases
One of the key elements of the e-governance strategy is to implement the e-governance services in a phased manner. It is essential that during the implementation of the e-governance roadmap, the stakeholders must be able to see key and tangible benefits. Hence, the Implementation priority analysis is done on the basis of the benefits to the citizens and the government. Based on the feasibility and complexity involved in the delivery of the services it is further proposed that the services will be implemented in three waves.
Wave 1- Raise visibility: This wave of services aims to quickly raise the visibility and image of the GoK as an E- governance organization by establishing a professional and effective web presence.
Wave 2: Build critical transaction services. In this phase, it is essential that the government takes up the services, which will offer some transaction to the critical services. The citizens shall be able to interact with the government departments. In this wave, the services implemented as wave 1 can graduate in phase II/phase of the e- governance transformation.
Wave 3: Sustain Value: In this wave, the government will add more and more useful services to the transaction phase, which will help sustain the value delivered to the citizens.